Frequently asked questions
WHERE DO YOU SHIP TO AND HOW MUCH IS SHIPPING?
We offer express shipping ranging from HKD20-HKD150 depending on the destination country. It's free when you spend over HKD500 within HK area delivery.
WHICH COURIER DO YOU USE?
Express Shipping: All orders within metro areas are sent via DHL or SF Express. EMS is used for deliveries to locations within remote areas.
WILL I GET A TRACKING NUMBER?
A shipping confirmation email containing your tracking code will be sent within 24 hours of dispatch. If you did not receive one, please check your junk mail inbox or contact us at email@example.com
WHEN WILL I RECEIVE MY ORDER?
Your order will be dispatched from our warehouse within 3-7 working days after your order has been placed. It should arrive you in 2-5 working days upon dispatch within Hong Kong region. It may take longer than that to deliver to addresses out of Hong Kong, it would take up to 21 working days.
WILL I NEED TO PAY ANY ADDITIONAL DUTIES & TAXES?
Items in your order maybe subject to taxes, brokerage fees, customs duties levied by the destination country (Import Fees).
CAN I CANCEL MY ORDER?
Unfortunately, we are unable to modify your order once it is placed. We apologize for any inconvenience and we will try to make every effort to accommodate your request. Plesae email us at firstname.lastname@example.org and we will do our best to assist you.
Need more help? Do not hesitate to reach out to us at email@example.com